Booking and cancellation policies

Booking

All appointments are booked online. A card is needed to reserve your appointment, but it won’t be charged until after your session. Once I confirm your booking, I’ll send you a secure intake form to fill out before your first visit.

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Cancelling or changing your appointment

If you need to cancel or change your appointment, please call or text me at (646) 450-2914 as soon as you can. I have a 24-hour cancellation policy. Cancellations or changes made less than 24 hours before your appointment, and no-shows, are charged the full price of the session you booked. Each appointment can be rescheduled up to two times.

 

Arriving late

If you arrive late, your session may be shorter so I can stay on time for the client after you. Your session will still be charged at the full price.

 

Feeling sick?

Please don’t come in if you’re feeling ill or have symptoms like nausea, vomiting, fever, a rash, or anything that might be contagious. If you need to cancel within 6 hours of your appointment because you’re sick, you won’t be charged the cancellation fee as long as you reschedule within 30 days. That make-up appointment can’t be rescheduled.

 

Payment

After your session, you can use the card on file, a different card, Venmo, or cash. Gift cards are also redeemed post-session.

 

Your information

When you book, Square securely stores the information you provide: your name, email, date of birth, and phone number. Your intake form is sent and stored through Jotform, a secure form platform. I only use your information to manage your appointments and care, and I never sell or share it.

 

Gift Cards

Gift cards are not refundable but are transferable if you’d like to send it to someone else. Gift cards expire 1 year after purchase.

 

Questions?

To cancel or change an appointment, call or text (646) 450-2914. For anything else, email me at katenichols.lmt@gmail.com.